Simpro Solutions Announces Toronto Expansion

 

BPO Adds Canadian Contact Center to Existing Global Operations in India, Mexico, West Africa and Eastern Europe

 

TORONTO, CANADA – August 29, 2007 – Simpro Solutions Inc., a worldwide solutions based business process outsourcer (BPO) has announced the expansion of its Toronto-based contact center. “Our continued growth and focus on providing the best customer service to our customers across the globe, made the decision to expand an easy one,” said Andy Jasuja, President and CEO.

 

Simpro currently operates contact centers in India, Mexico, West Africa and Eastern Europe. The newly expanded state-of-the-art contact center will accommodate 375 workstations allowing Simpro to continue to focus on providing enhanced services and business processes while ensuring that the operations are well equipped for managing future growth. Simpro will also add the next-generation of voice technologies, deploying the latest in IP based telephony voices services across its global network.

 

“The investments we’re making in contact center and back office technologies and services enable us to meet a broad spectrum of customer needs,” says Paras Dharamshi, Vice President of Client Services. “We’re focused on finding ways to make sure our customers have access to information they need as quickly and efficiently as possible. This means creating a variety of customer self-serve tools including telephone, back office and online support that fits everyone’s needs,” adds Dharamshi.

 

About Simpro Solutions:
Simpro is a worldwide solutions-based business process outsourcer (BPO) with a focus on contact center and back office environments. Simpro leverages a worldwide network of contact centers on four continents, including offshore and nearshore locations in India, Mexico, Canada, Eastern Europe and West Africa with over 2500 seats. Simpro offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle including monthly billing and back office processing, customer care, inbound sales and marketing campaigns, outbound telemarketing campaigns, technical support, Tier-3 network support, cross-sell/up-sell, marketing support, e-mail solutions, and application and claims processing. For a list of our services, visit www.simprosolutions.com.

For more information, please contact:
Craig Denson, Vice President, Business Development and Sales

info@simprosolutions.com