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Simpro Solutions expands its Philippines Call Center Operations

Posted on : March 15th, 2012

TORONTO, CANADA – March 12^th, 2012 – Simpro Solutions Inc., a global provider of call center and Business Process Outsourcing (BPO) services and solutions, has announced the expansion of its Philippines-based contact center. “Our continued growth and focus on providing the best customer service to our customers across the globe, made the decision to expand an easy one,” said Andy Jasuja, Chairman & CEO.

Simpro currently operates contact centers in Canada, India, Mexico, and South America & Latin America. The newly expanded state-of-the-art contact center will accommodate up to 1000 workstations allowing Simpro to continue to focus on providing enhanced services and business processes while ensuring that the operations are well equipped for managing future growth. Simpro will also add next-generation voice technologies, deploying the latest in SIP based telephony voice services across its global network.

“The investments we are making in contact center, back office technologies and services enable us to meet a broad spectrum of customer needs,” says Tony Nadra, President. “We’re focused on finding ways to make sure our customers have access to information they need as quickly and efficiently as possible. This means creating a variety of customer self-serve tools including telephone, back office and online support that fits everyone’s needs,” adds Nadra.

“The first phase of that new location in Eastwood, Quezon City in Metro Manila will be occupied by mid-2012, and can accommodate up to 400 seats,” he said. “All in all, the facility will have two phases and the ability to accommodate up to 1000 seats.”

At present, the Philippine BPO industry employs about 450,000 workers, mostly in call center facilities, making it the world’s leader in the sector, ahead of rival India

About Simpro Solutions:
Simpro is a worldwide solutions-based business process outsourcer (BPO) with a focus on contact center and back office processes. Simpro leverages a worldwide network of contact centers on four continents, including offshore and nearshore locations in India, Mexico, Canada, South America, Latin America and India with over 1500 seats. Simpro offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle including monthly billing and back office processing, customer care, inbound sales and marketing campaigns, outbound telemarketing campaigns, technical support, Tier-3 network support, cross-sell/up-sell, marketing support, e-mail solutions, and application and claims processing. For a list of our services, please visit us at www.simprosolutions.com.

For more information on this article, please contact our Media department at pr@simprosolutions.com