Simpro Solutions

Simpro is a worldwide provider of call center, back office and Business Process Outsourcing (BPO) services.

Our Vision

“To provide a future where borders disappear, and Simpro’s global infrastructures are used to enable and grow new business opportunities”

Our Mission

“Through passion and innovation, provide the best customer experience”

Quality lies at the heart of your success and hence ours. Simpro’s foundation is based on quality first as it is the only sustainable business model with your customers. We offer full service Call Center and Business Process Outsourcing (BPO) solutions in multiple languages across multiple verticals in worldwide strategic locations.

Our BPO services offer a cost effective and managed way for you to extend your business capabilities without the risk of heavy investment and infrastructure. Relying on our years of experience we work with your business needs to develop the right BPO solution for you. Using our Opti-Shore model that utilizes onshore, offshore, or a hybrid, we ensure that the solution chosen is the best for your consumers and your business.

Recognizing the importance of your brand, our strong focus on process and training ensures we deliver our BPO services at quality levels that meet your highest internal standards. Our detailed reporting, monitoring and continuous assessments ensure we consistently deliver top quality services to your consumers. Simpro has managed a myriad of successful processes that have provided our customers with the ability to deliver increased profitability without investment in additional resources, training or capital including:

Customer Care
Outbound Telemarketing Campaigns (B2B and B2C) including Retention Campaigns
Chat/Email support
Cross Sell/Up-Sell Campaigns
Level 1 & Level 2 Help Desk/Technical Support
Surveys
Application Processing
Credits & Collections
Interactive Voice Response Services ( Automated
message notifications, Automated customer inquiries, Customer Satisfaction
surveys & DRTV Ordering Process)
Monthly Billing and Back Office Processing
Marketing/Promotional Support
Tier-3 Network/Telco Support
Appointment Setting

Our Values

We approach our business using the following set of shared values:

Team Work
Customer Focus
Passion
Integrity
Quality
Compete To Win

Our Leadership

"Welcome to Simpro. Here at Simpro we consider ourselves to be more than your call center provider, we are your business partner. We consider ourselves an extension of your brand and believe that behind every great experience is a great person. That is why we hire enthusiastic people with a passion for sales and service who can really connect with customers and clients to create memorable experiences. We have assembled a group comprising the best talent in the business process outsourcing arena, and our goal is to become an extension of your organization on all fronts."Click here to learn more