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Name

Company

Position

Phone Number

E-mail

Website

Areas of Interest:
Inbound Customer Response
Inbound Sales and Retention
Outbound New Client Acquisition
Outbound Upsell-Cross Sell
Back Office (email/mail)

Size of Call Centre
1-20 Employees
20-50 Employees
50-100 Employees
100-200 Employees
200-500 Employees
500 Employees

Type of industry
Automotive
Insurance
Utilities
Service Industry
Loyalty Marketing
Government
Other (Please Specify)

Is your Call Centre Primarily
Inbound-Captive
Inbound-Outsourced
Inbound-Both
Outbound-Captive
Outbound-Outsourced
Outbound-Both

What Technology is applicable to you (all that apply):
Inbound ACD
Outbound Dialer
IVR
Chat
Email
Video
Text

What Areas to you find most Challenging (all that apply)
Staffing
Turnover
Motivation-Incentives
Adherence/Occupancy
Absenteeism
Work Force Management

In the Next Twelve Months, do you Anticipate Changes in your Call Centre
Yes
No

Would you like to receive a copy of our monthly Blog
Yes
No

What would you like to accomplish from this free assessment (Please limit this input) ?