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Simpro Solutions Launches North Americas first fully integrated “True Hosted Call Centre Solution”

Posted on : January 8th, 2010

TORONTO, Ontario (January 8, 2010)—Simpro Solutions Inc, a leading provider of Call Center ,Customer Relationship Management (CRM) and Business Process Outsourcing Services (BPO) headquartered in Toronto, Canada announced today that it has launched the industry’s first “true” turnkey plug & play call center solution,”Simprolite”

“Simprolite” is a facility based call center solution that allows new companies and existing companies to grow their business without the capital expense involved in launching and or expanding their current call center resources and facility.
” Basically any company that is looking to temporarily expand their call center due to new growth or any new company that is looking to set-up a new call center for their product(s) can now lease a complete turnkey call center from Simpro for less than $5 an hour (per seat)” said Mr. Nadra, President of Simpro Solutions.
Simpro would provide everything required to launch a call center from the physical facility itself to the complete technology requirements and support including the telecom infrastructure and hardware and software. Additional services include Recruitment and Human resources in addition to Call Centre management.
“Connecting with and servicing customers no longer means just managing a costly contact centre. It means putting the customer first and finding a way to deliver a profitable and consistent experience every time, regardless of how your customers decide to contact you” added Mr. Nadra.
“This takes away the element of having to plan and budget for the call center infrastructure ,outside of hiring the necessary personnel ,and the best thing about this solution is the fact that there are no minimum commitments and therefore the cost is variable and not fixed” added Lou Forget ,Vice President of Global Operations.
Our “Customer Experience” consulting team and Contact Center Advisory team expert can work with you at any stage – from initial set-up onward to transform your contact centre into a strategic asset.
About Simpro Solutions:
Simpro is a pioneer in providing global call center and back office services. Simpro leverages a worldwide network of contact centres on four continents, including onshore and offshore locations in Canada, India, Costa Rica, Ecuador and Mexico with over 1,500 seats. For a list of our services, visit www.simprosolutions.com.

For more information on this article, please contact: pr@simprosolutions.com or contact one of our Sales experts at info@simprosolutions.com