Posted on : March 17th, 2022
TSGI2020Report
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2020 Top 100 Services Globalization Markets
Why a Good BPO Service Provider is Not Enough for a Successful BPO Service Delivery
Buyers’ Perceptions and Plans
Comparison of Outsourced and Captive Solutions for Capturing Value from Offshoring
Success Stories
Outsourcing Trends & Data
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Name
Company
Position
Phone Number
E-mail
Website
Areas of Interest: Inbound Customer Response Inbound Sales and Retention Outbound New Client Acquisition Outbound Upsell-Cross Sell Back Office (email/mail)
Size of Call Centre 1-20 Employees 20-50 Employees 50-100 Employees 100-200 Employees 200-500 Employees 500 Employees
Type of industry Automotive Insurance Utilities Service Industry Loyalty Marketing Government Other (Please Specify)
Is your Call Centre Primarily Inbound-Captive Inbound-Outsourced Inbound-Both Outbound-Captive Outbound-Outsourced Outbound-Both
What Technology is applicable to you (all that apply): Inbound ACD Outbound Dialer IVR Chat Email Video Text
What Areas to you find most Challenging (all that apply) Staffing Turnover Motivation-Incentives Adherence/Occupancy Absenteeism Work Force Management
In the Next Twelve Months, do you Anticipate Changes in your Call Centre Yes No
Would you like to receive a copy of our monthly Blog Yes No
What would you like to accomplish from this free assessment (Please limit this input) ?
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