With a diverse and experienced leadership team and partnerships with industry leaders, Simpro can show you how to use your existing brand to develop and nurture new and existing relationships and drive revenues that you didn’t think possible.

Simpro’s multi-tiered BPO quality and Opti-Shore methodologies for both business-to-consumer (B2C) and business-to-business (B2B) programs enables us to align our solutions as closely as possible with your goals and deliverables. Simpro will work with you to develop a strategy to not only simplify your process and reduce costs but ultimately drive profitability across multiple channels.

Call Center Solutions

Your brand is one of your biggest assets, one that your customers have grown to trust and are extremely loyal towards.

Simpro’s solutions in the area of  customer care and outbound telemarketing sales span across multiple verticals including financial services, insurance, retail, technology and telecommunications:

  • Customer Care
  • Outbound Telemarketing Campaigns (B2B and B2C)
  • Chat/Email
  • Cross Sell/Up-Sell Campaigns
  • Surveys
  • Level 1 & Level 2 Help Desk/Technical Support
  • Application Processing
  • Credits & Collections
  • Interactive Voice Response Services (Automated
    message notifications, Automated customer inquiries, Customer satisfaction
    surveys, DRTV Ordering Process)
  • Monthly Billing and Back Office Processing
  • Marketing/Promotional Support
  • Tier-3 Network/Telco Support
  • Appointment Setting

Each of our solutions showcase our ability to add value to your primary business objectives through quality customer interactions and transactions and by:

  • Leveraging a Worldwide sophisticated network of contact centers in four continents, including offshore and nearshore locations in Canada, India, South America, Central America and Europe.
  • Providing a flexible and scalable operating environment that can accommodate dynamic shifts in volume, workload and staffing requirements
  • Improving brand image through consistent and accurate handling of customer contacts
  • Accurate, up-to-date information and timely customer conflict resolution
  • Analyzing and converting customer care information into market opportunities
  • Integrating operations and CRM platforms, enabling work inter-flow between outsourced customer contact centers, other third party vendors and internal centers
  • Supporting multiple media channels including telephone, web, e-mail, fax, e-chat and traditional mail.

Back Office Solutions

Simpro offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle including simplifying the following back office transactions:

  • Billing –Printing/Fulfillment
  • Payment Processing
  • Online Order Capture/Self Care
  • Accounts Receivables and Bad Debt Management
  • High Toll/Fraud monitoring
  • Claims Processing
  • Financial Reporting and Reconciliation
  • Contract/SLA Management
  • IVR Hosting/Voicemail Alerts
  • E-mail solutions
  • Application Processing
  • Data Entry
  • CRM

Customers Served

We pride ourselve upon the success of our clients. Check out a selection of our previous work to see their success stories.Click here to learn more

Resource Library

Worldwide Locations

Global Headquarters

Simpro Solutions Inc.
100 Consilium Place, Suite 601
Toronto, Ontario
Canada, M1H 3E3
Phone: +1.877.898.8996 E-mail:

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